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Associate Product Analyst

Location: Peachtree City, GA
Date Posted: 01-11-2018
COMPANY OVERVIEW: global technology company that touches nearly every aspect of travel. Our innovative software enables more than a billion people around the world to plan, book and experience their travel at a time and price that is right for them. By delivering the technology behind travel,  we are working magic behind the scenes every day to make the world a better place, one journey at a time. JOB DESCRIPTION: � Under direct supervision, responsible for responding to routine customer inquiries regarding products. � Analyzes problems using diagnostic tools to identify problem area(s) and recommend corrective action. � Recommends solutions to customer application questions. � Maintains log of problems so that recurring problems can be reported to product development. � Follows-up and escalates unresolved problems to ensure resolution is accomplished and tracks calls to identify trends and provide feedback to internal departments and to customers. EDUCATION: � Bachelor's degree or equivalent. EXPERIENCE: � Minimum 1 year experience. � Proficient computer software skills. � Good written and verbal communication skills.
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