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UX Researcher

Location: Fort Worth, TX
Date Posted: 08-31-2018
 
Job title User Experience Specialist - Research
Location Dallas, TX
Work group / level Digital Customer Experience (DCE) / 4



The job
We want to hire a thorough, empathetic and experienced UX professional with a strong background in user research and testing, as well as hands-on experience with other UX disciplines, such as visual / interaction design and information architecture.

The UX Researcher will have an in-depth knowledge of UX best practices, test strategies, and research methodologies with cross-functional responsibilities of IA and design.

We work in a fast-paced environment, where you’ll have to keep up with rapidly evolving technologies, standards and research methods. The ideal candidate will be driven by the desire to be a user advocate, be passionate about creating products that are intuitive and enjoy the ability to use their strengths in multiple disciplines.


Responsibilities

• Collaborate with product owners to develop a deep understanding of the business problem to influence design and product owner decisions in creating user-centric designs
• Create test strategies based on project KPIs and develop usability test plans, scripts and scenarios
• Use research techniques (heuristic reviews, user interviews, remote unmoderated and in-person testing) to determine ease-of-use and comprehension of designs and ideas
• Design, recruit / schedule and moderate usability studies and user interviews
• Collect, analyze, present, and action feedback from customers generated during research and user testing
• Work in an agile environment and juggle multiple meetings and projects
• Systematically review customer feedback and identify areas (or problems) to explore further
• Regularly formulate and appropriately test hypotheses against data and customer feedback
• Work closely with other researchers and data analysts to integrate qualitative research methods with quantitative research
• Promote the importance of user-centered decisions and influence stakeholders – be an advocate for user experience

A qualified candidate should posses
• Degree in Human Computer Interaction, Human Factors Engineering, Computer Science, Visual Design Library Sciences or other related discipline
• 3+ years of experience in user experience or human factors and interaction design
• Strong understanding of user-centered design
• Experience with research methods that lend themselves to an agile environment
• Knowledge and proficiency using remote unmoderated testing tools and moderated testing devices and platforms
• In-depth understanding of qualitative and quantitative research methods
• Strong understanding of user-centered design principles and a solid grasp of trends in web and app design
• Skills in modern design and prototyping tools (Axure, Sketch, Zeplin, Flinto, Adobe CC)
• Strong organizational skills and the ability to label, classify and intelligently build flows and wireframes for complex computer applications are a plus
• Experience with design thinking methodology and tactics are a plus
• Passionate about producing high-quality and engaging UX deliverables
• Excellent written and verbal communication skills
• Project management skills to set milestones and deliver on time
• Proven ability to collaborate effectively across disciplines, product lines and roles
• Desire to promote the importance of user-centered decisions and influence stakeholders – be an advocate for user experience actions
• Ability to present work in a clear and compelling manner to stakeholders (be able to explain design recommendations by citing best practices, testing data or business requirements)
• Project management skills to set milestones and deliver on time
• Proven ability to collaborate effectively across disciplines, product lines and roles
• Desire to promote the importance of user-centered decisions and influence stakeholders – be an advocate for user experience actions
• Ability to present work in a clear and compelling manner to stakeholders (be able to explain design recommendations by citing best practices, testing data or business requirements)



Sound like a good fit? Please include a strong portfolio or work samples demonstrating user-centered research experience with your cover letter and resume.
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